Leading the way - Boots UK Pharmacy

...in community pharmacy

Community pharmacies are an indispensable part of daily life. Since 1849, people have been putting their trust in our expert advice and professional care.

When our Director of Pharmacy, Andrew Caplan, talks about "wrapping his arms around pharmacy end-to-end in our stores" he's talking about our continued aim to lead the way in legendary customer care, that our pharmacies offer to the communities they serve.

That's why we're continuously creating new opportunities and innovations that allow our outstanding Pharmacists to spend less time behind a counter and more at the very heart of providing the best healthcare for our customers.

From innovative new approaches, such GP operating in Boots stores, to services like our Medicine review Check Ups (MCUs) and 'Consulting Rooms', we strive to find new ways for our Pharmacists to enjoy the flexibility they need to make a difference to our customers and truly become a part of the future of community pharmacy.

...in legendary customer care

Behind our commitment to constantly coming up with new ways to deliver even better healthcare to our customers, is our devotion to providing legendary customer care they trust us for.

We do this through helping customers understand more about the medicines they are prescribed through a personal medicine check up with the Pharmacist. We also find new ways to provide a more convenient and complete healthcare experience with initiatives like a permanent National Blood Donor centre in store or drive-through prescription collection points.

We supply the very latest equipment and leading edge technology for our pharmacies, ensuring our Pharmacists are surrounded by excellent support networks - from outstanding Accuracy Checking Technicians (ACTs) to reliable Dispensers. We also continue to earn our remarkable reputation for providing amongst the very best training and development and opportunities.

It means our Pharmacists have every opportunity to provide the kind of legendary customer care we're famous for.

To help us continue to lead the way, we're always keen to celebrate our success and our Store of the Year awards let us recognise achievements in our teams and stores.